Business Communication for Success: "6.1: Organization"
Start reading section 6.1 under the heading "Organizing Principles" and continue reading through the end of the table which ends before the "Outlines" subsection.
This reading is comprised entirely of a table which provides the name, definition, and an example of 17 organizing principles. All of these principles are necessary for you to understand and use as an effective communicator. They are practical, everyday ways to arrange information in letters, reports, e-mails, or even your résumé. As a result, memorizing as many of these principles as possible is a good way to expand your versatility as a communicator.
To help you make distinctions between the principles, this subunit has divided them into two groups: "strategic principles" and "other principles".
The strategic principles are particularly useful in planning the details a customer service agent may need to communicate. For this reason, this subunit and questions on the final exam will focus on the strategic principles in the table.