CUST105: Customer Service

Please prepare a 1,500-word training manual as if you were the manager of a customer service department orienting a new employee on the needs of your department. Based on what you learned in this course, what are the key points you would want the new employees to understand as they begin their new position? You may include and expand upon your writings from earlier units. Once you have completed the document, please post it to the discussion forum for classmate comments, and for access by potential employers.