Exploring Business: "Section 9.6: Interacting with Your Customers"
Now that we've learned a little about e-business and e-commerce, read about the importance of interacting with customers. Pay particular attention to the section about social media marketing. You'll gain a better understanding of why businesses are using social media to promote their products and what their goals may be.
Click http://saylordotorg.github.io/text_exploring-business-v2.0/s13-06-interacting-with-your-customer.html link to open resource.