Unit 7: Course Project – Customer Service Training Manual
This capstone project will bring together everything you have learned in this course. As part of this project, we ask you to create a customer service training manual to demonstrate what you have learned and share with others who wish to learn from you. Once you have completed this project, you will post it to the discussion forum to discuss with classmates and show to potential employers.
Completing this unit should take you approximately 3 hours.
5.1: Course Project
Please prepare a 1,500-word training manual as if you were the manager of a customer service department orienting a new employee on the needs of your department. Based on what you learned in this course, what are the key points you would want the new employees to understand as they begin their new position? You may include and expand upon your writings from earlier units. Once you have completed the document, please post it to the discussion forum for classmate comments, and for access by potential employers.
After you review the unit materials, please post and respond to the following topics on the course discussion board. Feel free to start your own related posts, and respond to other students' posts as well.
- What tips would you offer to other students taking this certificate program to best focus their efforts and maximize their success?
- After you have completed your final project activity for this course, what are three or four of the most important lessons you would suggest for a customer service worker just starting out?
- Please share what you found most useful and least useful about this course.
- What tips would you offer to other students taking this certificate program to best focus their efforts and maximize their success?