Job Success
Resolving Workplace Conflict
What is conflict?
Conflict occurs when the needs of one person interfere with the needs of another, and the parties disagree on how to meet their needs. With different people working in one organization, it can be difficult to avoid conflict.
Conflict can have positive or negative consequences both on individual and team performance. The difference depends on your ability to identify, confront, and resolve these conflicts appropriately. By learning to handle conflict well, you'll increase your success and the success of your organization.
Response:
Spend a few moments reflecting on your past work environments. Have you experienced conflict in the workplace? If not, what factors or behaviors kept conflict from occurring? If so, how did you handle the conflict? What was the result? How could the situation have been improved?
