Job Success

Take a moment to think about the different ways we communicate with one another. We communicate using our words, bodies, and facial expressions. Communication plays an especially important role in the workplace.

Positive communication is important in the workplace because:

• It fosters strong business relationships and customer service, thereby increasing business
• It creates a professional, mutually respectful atmosphere between employees and superiors
• It increases confidence and morale

Response:

• Have you ever worked in an environment where there was open, positive workplace communication? What people/policies/factors influenced positive communication? Did such communication have a positive effect on your productivity or attitude? Why or why not?
• Have you ever worked in an environment where there was poor workplace communication? What people/policies/factors influenced poor communication? Did such communication have a negative effect on your productivity or attitude? Why or why not?