Job Success

Improving business etiquette

Improving your business etiquette can have a positive impact on your career. Remember to use common courtesy. Adopt the "you" attitude—consider others' needs and feelings first. This behavior leads to good manners and common courtesy, thereby improving your business etiquette.

Examples of courteous behavior include:

• Using please and thank you as appropriate
• Addressing others using Mr., Mrs., Miss, or Ms. unless otherwise requested
• Speaking clearly and distinctly while using a pleasant tone of voice
• Maintaining eye contact
• Smiling and offering a firm handshake when meeting someone new
• Writing thank-you notes and letters of appreciation, congratulation, and condolence as appropriate

You can improve your business etiquette skills by:

• Conducting some research. When at work, pay attention to the manners and habits of your supervisor, mentor, senior management, and other key players. If you are unsure about displaying proper etiquette, consider asking your supervisor or mentor for advice.
• Joining a professional organization. Aside from being a great way to network, professional organizations give you an opportunity to gain insight into the etiquette that's particular to your profession. Added benefits include practicing your business etiquette skills outside of your organization.
• Visiting your local bookstore or library. There have been numerous books written on improving business etiquette. Check out the self-improvement section of your local bookstore or library to find them.
• Going online. Whether it's someone selling books, tapes, seminars, or offering free advice, the Internet is filled with suggestions on how to improve your business etiquette.