Emotional Intelligence
Robert Cooper and Ayman Sawaf define emotional intelligence as the ability to sense, understand, and effectively apply the power and acumens of emotions as a source of human energy, information, connection, and influence. Daniel Goleman said that the emotional intelligence quotient (EQ) is more important than IQ in predicting leadership success. Emotional Intelligence is critical to managers. The more complex the project profile, the more important the project manager's EQ becomes to project success.